Small Print All Customers Need To Read!


When you order from SJdiscount you are indicating that you agree to our terms and conditions.

Our terms and policies that you should be aware of before you place orders:

  • SJdiscount sends goods to you from China. As such, you (or the consignee) are IMPORTING. In many countries this means you will be liable for import duties and other taxes. It's YOUR responsibility to find out about this, and YOUR responsibility to pay the taxes/charges on receipt of the items. Dropshippers: you must inform your customers about this in advance. Find out more about taxes here and customs issues here.
     
  • We can't deliver to PO boxes, APO addresses, or certain remote areas. We reserve the right to refuse, cancel, and refund any orders where we deem the address to be undeliverable.
     
  • You need a valid phone number on your account. Dropshippers - you MUST provide your customer's phone number for the courier to use.
     
  • Under the terms of the warranty, if a product arrives broken or develops a fault during the warranty period, you are responsible for the costs of returning it to China for repair / compensation.
     
  • SJdiscount doesn't accept returns of products which are not faulty. If you order the wrong products by mistake, or order products that cannot work in your country (e.g. wrong GSM type for cell phones, DVB-T to unsupported countries, PAL/NTSC to wrong regions) we will not offer return/exchange after the goods are sent out.
     
  • Flashing the firmware on products voids the warranty. Even if the product comes with firmware update features / software, please do not use it. The same goes for opening up the body of a product and breaking the warranty seal.
     
  • We strongly recommend you order samples before proceeding with large wholesale orders.     




What Does SJdiscount 's Warranty Imply?

As a wholesaler SJdiscount can only offer problem-solving for faulty products which either shipped in an unsatisfactory condition, or developed internal faults naturally during usage without issues of physical damage or unsupported usage. In other words if the product is broken you can contact us to send it back for a repair.


Warranty Does Not Include:

The warranty does not include any kind of:
- Technical support on product installation and usability
- Advice about product's configuration or any software issues
- Recommendations about how to connect products or compatibility 
- Software/OS updating or firmware flashing as it would void SJdiscount's warranty
- Product issue diagnostic and troubleshooting advice


Warranty By Default Covers Repair

The SJdiscount warranty means we will repair your faulty item for free and send it back to you for free. Other compensation is not normally available if the product can be repaired promptly.

If an item is impossible to repair to a good working condition, or would take too long to do so, we will next offer you an equivalent product.

If a repair or an equivalent are NOT available, we will provide compensation at the price you originally paid, plus a the original cost of your shipping.


When Does The 12 Month Warranty Start From?

The warranty period begins from the receipt of the goods by the initial consignee. In the case of resellers, this is when the vendor receives the goods. The period is exactly 365 days from that time. For example, a product on the 365th day is covered, but a product on the 366th is no longer covered.

In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.


Who Pays For What?

  • Cost of shipping a presumably faulty item back to Hong Kong or China: Paid by the customer, cannot be reimbursed.
  • Cost of China internal freight,import duties, and restocking process on the Hong Kong or China sides: waived for faulty products and paid by SJdiscount in full. In other words our QC engineers will test products you ship back and, if they confirm the products are indeed faulty, we will offer compensation (repair, replacement, credit or refund). However, for products that are tested and turn out to be in good working condition, SJdiscount will not accept any responsibility and may charge a restocking fee at our own discretion. Functional products will not be reimbursed.
  • Cost of shipping repaired item back to customer from China: paid by SJdiscount in full. In order to facilitate customs clearance, we will normally use Airmail and EMS if applicable to send back the repaired item to you.
  • If a product cannot be repaired: The original product price will be refunded. 
  • Any new import duty or sales tax for the consignee for the returned repaired products sent from China is their responsibility as per the usual policies.

In What Situations Are Returns/Compensation NOT Approved By SJdiscount ?

Below are instances where a customer will not be eligible for returns and/or compensation:
- Unapproved returns or returned products not processed through SJdiscount 's RMA procedure;
- Products whose warranty period has expired;
- Received returned products that are damaged because of inadequate return packaging;
- Products that were originally approved for return through our RMA procedure but have been confirmed by our QC engineers to be not broken and actually well-functioning after testing, shall not be returned to the buyer, unless the buyer pays return shipping;
- Physically damaged or broken products caused by misuse or mishandling, subjects to manufacture technical test result;
- Returns of your unwanted, unsold yet functional products;
- Products bought by mistake.

The customer is solely responsible for choosing the right product, including for example

  • The "correct" desired memory capacity
  • The "right " feature or product or compatibility
  • Color
  • Garment size
  • Screen size
  • Touchscreen type
  • Digital TV format( DVB-T/ATSC/ISDB-T )
  • GSM band
  • NTSC/PAL color region
  • Software version

We will send you exactly what you order, so please read descriptions carefully before purchasing.